ZOZZA / CUSTOMER CARE

About ZOZZA and our commitments

Clear information, so you can choose with confidence.

The ZOZZA collection

Distinctive furniture, natural wood and an interior that feels like you: ZOZZA selects pieces for everyday living. The shop is operated by COCOON at ZA de Beau Soleil, 56800 Guillac, France. Our team helps you choose your furniture, prepare delivery and care for it.

Dimensions, materials, finishes and lead times are described on each product page. Natural grain and colour variations give wood its character; they do not reduce your statutory guarantees.

Our commitments

Our service commitments follow COCOON’s conditions adapted for ZOZZA: thirty days to notify a change of mind for the EU destinations we serve; the three-year commercial manufacturing-defect guarantee where sold with the furniture; clear information and customer support before and after purchase. These benefits are subject to the conditions set out in our terms and do not limit statutory rights.

Lowest-price guarantee

Within thirty days after buying on zozza.fr, you may claim the difference if a French website offers the same strictly identical new product, with identical availability, at a lower public VAT-inclusive price. Exceptional discounts, promotional codes, gifts, sales, clearance, auctions, private sales and delivery outside mainland France are excluded. Send your invoice and evidence of the competing offer for verification; we then agree the refund arrangements.

Wood care

Use a soft cloth and a finish-appropriate product. Avoid abrasive cleaners, standing water, strong heat and direct prolonged sunlight. Test any maintenance product on a concealed area and follow the product-specific instructions. Wood reacts to humidity; allow normal ventilation and avoid abrupt environmental changes.

For detailed finish-specific advice, see our complete French wood-care guide or contact our team with the furniture reference. Care instructions do not limit statutory guarantees.

Contact our team — contact@zozza.fr.

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