Download our delivery rates (PDF, French)
Delivery & collection
ZOZZA serves mainland France (including Corsica), Spain, Italy, Portugal, Germany, Luxembourg, Belgium, Switzerland and Monaco. Services and restrictions depend on the address and are explained before purchase.
Other European countries: delivery to a destination not listed above can be arranged by quotation. Contact us to request a quote: we will confirm delivery availability, costs and times before you place an order.
Delivery to Switzerland
ZOZZA delivers to Switzerland. For Swiss deliveries, goods are invoiced excluding French VAT. Delivery is charged at the tax-inclusive amount shown in our Swiss transport tariff: French VAT is not deducted from that delivery amount. The transport band is based on the reference value of the goods including tax, before French VAT is removed from the goods.
The transport paid to ZOZZA covers the agreed journey and is not charged a second time on delivery. Swiss import VAT, customs clearance charges and any applicable import levies are separate and payable by you; they may be collected by the carrier or Swiss authorities. Their amount depends on the applicable import rules and services. Contact our team before ordering to clarify these arrangements and the service available at your address.
Cost, availability and appointment
The final price, applicable VAT, delivery service and agreed delivery date or period are given before you commit. A dispatch estimate is distinct from transport time. We contribute to outward transport costs; the delivery charge is your participation, not necessarily the full carrier cost. One order may arrive in separate deliveries without charging delivery twice; separate delivery addresses require separate orders.
Express or Premium
Where offered, Express is a kerbside delivery on an accessible hard surface, without carrying the goods inside. Usual transit is two to five working days after dispatch. Where offered, Premium delivers to the agreed room, with unpacking and packaging removal, subject to agreed access; usual transit is five to twelve working days after dispatch. These are transport indications; the date agreed before your order applies. Special handling, lifting and difficult access require an arrangement and price agreed in advance.
Tell us about stairs, narrow doors, lifts and other access constraints. For islands requiring a mainland quayside service, the handover point and onward journey arrangements are agreed before ordering. A justified additional presentation cost caused by an address error or missed appointment is explained and agreed before any further intervention; it is not an automatic penalty.
Receiving your furniture
Inspect parcels and their contents with the driver where possible, record specific visible damage and take photographs. You may refuse visibly damaged goods. Inability to unpack in front of the driver or absence of delivery reservations does not remove your statutory rights. Contact us promptly if you discover damage or an error.
Collection and reuse
Free collection is available by prior arrangement from Showroom COCOON, ZA de Beau Soleil, 56800 Guillac, France; call +33 2 44 84 10 20 first. The collection point opens Monday to Saturday, 10am–6pm. Where French take-back rules apply, we arrange free one-for-one collection of equivalent used furniture at the agreed delivery point; tell us before delivery so we can explain preparation and access.
Delay
We must meet the agreed date or period. If none was agreed, delivery is due without undue delay and within thirty days of the contract. Following a formal request and a reasonable additional period, you may terminate for non-delivery; immediate termination applies in the statutory cases. Amounts paid are refunded within fourteen days of termination.
Returns & refunds
Thirty days to change your mind
For deliveries to the EU countries we serve, notify us within thirty days of receiving your furniture (or the last item in an order delivered separately). This commercial extension does not reduce your statutory fourteen-day withdrawal right. Notify contact@zozza.fr, use our contact page or write to COCOON — ZOZZA, ZA de Beau Soleil, 56800 Guillac, France. No reason or prior authorisation is required.
Return the goods without undue delay and within fourteen days of giving notice, unless we offer to collect them. Examine the furniture as needed to establish its nature, characteristics and functioning. Handling beyond this may result in a deduction for diminished value under applicable law, but does not automatically remove your right. Protect the item and include its accessories and instructions; original packaging is recommended, not a condition of the statutory right.
Return costs
Direct return costs for a change of mind are your responsibility, provided you were informed before purchase. You may appoint your own carrier or ask us to arrange collection. Indicative mainland France costs are €95 including tax per cubic metre for Express, subject to a €79 minimum per return, or €155 including tax per cubic metre for Premium, subject to a €155 minimum. A specialised or international return requires a suitable pre-purchase cost or estimate. If we arrange collection, the price is agreed before collection; only the actual carrier cost is charged, without a handling surcharge. Our contribution to the original outward transport remains our responsibility.
Refund
We refund payments, including standard outward delivery, within fourteen days after notification. Unless we offer collection, the refund may be withheld until the goods are received or proof of dispatch is supplied, whichever occurs first. The additional cost of an expressly chosen delivery service more expensive than standard delivery is not refundable under the statutory withdrawal right. Refunds use the original payment method unless you expressly agree to another method at no cost. A paid return is settled or deducted only as agreed, without double charging.
Personalised goods and faults
Goods made to your specifications or clearly personalised may be excluded from withdrawal where you are informed before purchase. Manufacture after ordering or a standard finish alone does not automatically justify exclusion. Statutory guarantees remain applicable. Faulty or non-conforming goods are handled under the guarantees, without charging the return costs of a change-of-mind return.
Model withdrawal notice
To COCOON — ZOZZA, ZA de Beau Soleil, 56800 Guillac, France; contact@zozza.fr: I/We hereby give notice of withdrawal from the contract for the following goods/services: … Ordered on/received on: … Name: … Address: … Date: … Signature (paper notices only): … Delete whichever does not apply. A clear statement of your decision is sufficient; the model is optional.