ZOZZA / CUSTOMER CARE

Payment and security

Clear information, so you can choose with confidence.

Pay in full or in instalments: understand how each option works before choosing.

Payment methods offered for your order are confirmed at the payment step, depending on the amount, country and provider’s conditions.

Pay in full

Single payment

Bank card

Pay the full order amount using the provider’s secure interface. Your bank may ask you to confirm the payment.

Accepted cards are shown at checkout.

Single payment

PayPal

Select PayPal, sign in to your account, check the amount and confirm payment in its interface.

Subject to the options offered by PayPal.

Single payment

Bank transfer

Bank details and the order reference to include are supplied when this payment method is selected.

Order processing depends on receipt of the funds.

Single payment

Cheque

If offered, follow the instructions and postal address supplied with your order. Make the cheque payable to SARL COCOON.

Read the validation conditions before posting it.

Spread the cost

Before accepting, check each instalment, payment dates and the total amount payable.

COCOON solution · in preparation

3 card payments

A three-payment solution offered directly by COCOON. Product-page information illustrates how the price is split.

It can be used here once offered at checkout. A simulation does not confirm payment.

Subject to eligibility

4 interest-free payments with PayPal

Where PayPal Pay in 4 is offered for your purchase, an initial payment is followed by three monthly instalments. Approval by PayPal is required.

A PayPal button does not guarantee access to Pay in 4.

Read PayPal Pay in 4 conditions

With fees · coming later

10, 12 or 24 payments with Alma

These financing options with fees are planned for longer repayment periods. They are not yet available at ZOZZA checkout.

Instalments, credit cost, APR and final terms will be presented before any agreement. Another retailer’s examples are not a ZOZZA offer.

Visit Alma help

Credit must be repaid. Check that you can afford the repayments before committing.

Your questions answered

Are Apple Pay, Google Pay, Klarna or American Express available?

These methods can only be used if offered for your order at checkout. Their appearance elsewhere on the site does not confirm availability.

Where can I check instalments and fees?

Product-page payment options provide information. The binding schedule and total cost are those presented before you agree to pay.

What if my payment is declined?

Check your details and any bank authentication request. Contact our team before making repeated attempts. An order is not treated as paid without confirmation.

How do I protect my card details?

Only use the provider’s secure payment interface. Never send your full card number or security code by email or through the contact form.

Need some advice?

We can help you understand the payment options for your order.

Contact ZOZZA customer service
contact@zozza.fr

Read the terms of sale

Back to top

Loading...
Back to top